Association for Institutional Research (AIR) Forum
This blog entry summarizes what process documentation and cross training is, and how to implement both concurrently. Process documentation and cross training consume office time, but having processes documented and the office cross train help transition new employees and current employees taking on new tasks. This process works for both large and small offices, and will prevent single point of failure situations, where one person is the only person responsible for something, and if that person leaves, no one has a clue what to do.
STEFL, JENNIFER, "Process Documentation and Cross Training for Offices" (2018). Title III Professional Development Reports. 13.